Privacy Policy

Who we are

ZapMove ("we", "us", "our") operates the ZapMove website and mobile app, a hyperlocal grocery and essentials delivery service. This policy explains what information we collect when you use ZapMove, how we use it, and the choices you have.

Information we collect

• Contact details: name, email address, and mobile number, provided when you place an order or create an account.
• Delivery address: address line, landmark, city, state, and pincode, needed to deliver your order.
• Order information: the products you order, quantities, prices, and order status/history.
• Login verification: a one-time password (OTP) sent to your email to verify your identity when you sign in.
• Basic usage data: pages viewed and searches made on the app, used only to understand and improve the shopping experience.

We do not collect or store your card, UPI, or bank details — payments are made directly through your UPI app or collected as cash on delivery; ZapMove does not process or retain your payment credentials.

How we use your information

• To process, deliver, and provide support for your orders.
• To verify your identity when you sign in.
• To send order updates (e.g. status changes) related to your purchase.
• To improve our product catalog, search, and overall app experience.
• To detect and prevent fraud or misuse of the platform.

Sharing of information

We do not sell your personal information. We share order and delivery details only with our local delivery partners/stores to the extent needed to fulfill your order, and with service providers (such as our hosting and database providers) who help us operate ZapMove, under obligations to keep your data secure.

Data retention

We retain account and order information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your choices

You can request access to, correction of, or deletion of your personal information by contacting us using the details below. Guest checkout is also available if you prefer not to create an account.

Children's privacy

ZapMove is not directed at children under 18, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have questions about this privacy policy or your personal information, contact us through the ZapMove app or website.